Request a digital meter

If you need your electricity meter changed, removed or are requesting a digital meter, please contact us through the digital meter request form and provide your name, contact number, supply address and NMI number or meter number.

Once we receive your request, we’ll be in touch within 3 business days. 

If an alteration to your connection is needed, we’ll arrange a date with you and the distributor or within 15 days from when you make the request. 

Meter removal time frame

It can take up to 20 business days to complete the removal and up to five business days to update you on your request status.

Associated costs

Fees can vary according to the work required and the distributor in your area so we're unable to quote a set fee. The charges from the distributor will pass through to your bill with AGL including any missed appointment fees if you miss the agreed time for any reason.

If there are any non-standard fees, we'll get in touch before proceeding with the change or removal.