Translated, Easy English and First Nations billing guides
Guides to help you understand energy bills, concessions and ways to save.
Easy English guides to help you
We've created simplified, Easy English resources about understanding your bill, payments and other ways we can help.
- Concessions and government support (PDF) View the Concessions and government support PDF , opens in a new window
- Making bills easier with Bill Smoothing (PDF) View the Making bills easier with Bill Smoothing PDF , opens in a new window
- Our Staying Connected program if you're having problems paying your bill - NSW, QLD, SA and WA customers (PDF) View the Our Staying Connected program if you're having problems paying your bill - NSW, QLD, SA and WA customers PDF , opens in a new window
- Our Payment Support Victoria program if you're having problems paying your bill - VIC customers (PDF) View the Our Payment Support Victoria program if you're having problems paying your bill - VIC customers PDF , opens in a new window
- Reading residential electricity bills (PDF) View the Reading residential electricity bills PDF , opens in a new window
- Reading residential gas bills (PDF) View the Reading residential gas bills PDF , opens in a new window
- Ways to pay your bill (PDF) View the Ways to pay your bill PDF , opens in a new window
- Saving energy and money (PDF) View the Saving energy and money PDF , opens in a new window
Download guides in common languages
We've translated our Easy English guides into other languages. To make your bills easier to understand, view our translated billing and payment guides below.
- Staying Connected - NSW, QLD, SA, WA - مانیکه مشکالت داریدتباط ماندن ز در ار (PDF) Staying Connected - NSW, QLD, SA, WA - مانیکه مشکالت داریدتباط ماندن ز در ار (PDF) , opens in a new window
- Payment Support Victoria - مانیکه مشکالت داریدتباط ماندن ز در ار (PDF) Payment Support Victoria - مانیکه مشکالت داریدتباط ماندن ز در ار (PDF) , opens in a new window
- Concessions and government support - انرژی و تخفیف ها (PDF) Concessions and government support - انرژی و تخفیف ها (PDF) , opens in a new window
- Making bills easier with Bill Smoothing - داخت آسان بیل پر (PDF) Making bills easier with Bill Smoothing - داخت آسان بیل پر (PDF) , opens in a new window
- Reading residential electricity bills - بیل برق شما توضیح داده شده است (PDF) Reading residential electricity bills - بیل برق شما توضیح داده شده است (PDF) , opens in a new window
- Reading residential gas bills - توضیح بیل گاز شما (PDF) Reading residential gas bills - توضیح بیل گاز شما (PDF) , opens in a new window
- Saving energy and money - س چطور کمتر انرژی مصرانداز کنید (PDF) Saving energy and money - س چطور کمتر انرژی مصرانداز کنید (PDF) , opens in a new window
- Choose the way you pay - ا خودتان انتخاب کنیدداخت بیل ر طریقه ای پر (PDF) Choose the way you pay - ا خودتان انتخاب کنیدداخت بیل ر طریقه ای پر (PDF) , opens in a new window
- Staying Connected - NSW, QLD, SA, WA - رنامج التعسر األسترالي (PDF) Staying Connected - NSW, QLD, SA, WA - رنامج التعسر األسترالي (PDF) , opens in a new window
- Payment Support Victoria - برنامج فكتوریا للتعسر (PDF) Payment Support Victoria - برنامج فكتوریا للتعسر (PDF) , opens in a new window
- Concessions and government support - الطاقة واالمتیازات (PDF) Concessions and government support - الطاقة واالمتیازات (PDF) , opens in a new window
- Making bills easier with Bill Smoothing - تسوية تيسير الدفع (PDF) Making bills easier with Bill Smoothing - تسوية تيسير الدفع (PDF) , opens in a new window
- Reading residential electricity bills - تفسیر فاتورة AGL كھرباء (PDF) Reading residential electricity bills - تفسیر فاتورة AGL كھرباء (PDF) , opens in a new window
- Reading residential gas bills - تفسیر فاتورة AGL الغاز بك الخاصة (PDF) Reading residential gas bills - تفسیر فاتورة AGL الغاز بك الخاصة (PDF) , opens in a new window
- Saving energy and money - دلیل كفاءة استخدام الطا قةفي المنزل AGL في كیفیة توفیر الطاقة والمال (PDF) Saving energy and money - دلیل كفاءة استخدام الطا قةفي المنزل AGL في كیفیة توفیر الطاقة والمال (PDF) , opens in a new window
- Tips to reduce your energy use at home - نصائح لتقليل استهلاك الطاقة في المنزل (PDF) Tips to reduce your energy use at home - نصائح لتقليل استهلاك الطاقة في المنزل (PDF) , opens in a new window
- Choose the way you pay - كتيرافو فعد يقةطر خترا (PDF) Choose the way you pay - كتيرافو فعد يقةطر خترا (PDF) , opens in a new window
- Programma australiano per le difficoltà - Staying Connected - NSW, QLD, SA, WA (PDF) Programma australiano per le difficoltà - Staying Connected - NSW, QLD, SA, WA (PDF) , opens in a new window
- Programma per le difficoltà del Victoria - Payment Support Victoria (PDF) Programma per le difficoltà del Victoria - Payment Support Victoria (PDF) , opens in a new window
- Energia e agevolazioni - Concessions and government support (PDF) Energia e agevolazioni - Concessions and government support (PDF) , opens in a new window
- Rateizzazi one delle bollette - Making bills easier with Bill Smoothing (PDF) Rateizzazi one delle bollette - Making bills easier with Bill Smoothing (PDF) , opens in a new window
- Analisi della bolletta per l’elettricità di AGL - Reading residential electricity bills (PDF) Analisi della bolletta per l’elettricità di AGL - Reading residential electricity bills (PDF) , opens in a new window
- Analisi della bolletta del gas di AGL - Reading residential gas bills (PDF) Analisi della bolletta del gas di AGL - Reading residential gas bills (PDF) , opens in a new window
- Come risparmiare energia e denaro - Saving energy and money (PDF) Come risparmiare energia e denaro - Saving energy and money (PDF) , opens in a new window
- Scegli come pagare le bollette - Choose the way you pay (PDF) Scegli come pagare le bollette - Choose the way you pay (PDF) , opens in a new window
- 호주 재정 프로그램 - Staying Connected - NSW, QLD, SA, WA (PDF) 호주 재정 프로그램 - Staying Connected - NSW, QLD, SA, WA (PDF) , opens in a new window
- 빅토리아주 재정 프로그램 - Payment Support Victoria (PDF) 빅토리아주 재정 프로그램 - Payment Support Victoria (PDF) , opens in a new window
- 에 너 지 와 보 조 혜 택 - Concessions and government support (PDF) 에 너 지 와 보 조 혜 택 - Concessions and government support (PDF) , opens in a new window
- 균 일 요금제 - Making bills easier with Bill Smoothing (PDF) 균 일 요금제 - Making bills easier with Bill Smoothing (PDF) , opens in a new window
- AGL 전기료 청구서 설명 - Reading residential electricity bills (PDF) AGL 전기료 청구서 설명 - Reading residential electricity bills (PDF) , opens in a new window
- AGL 가 스 요 금 청구서 설명 - Reading residential gas bills (PDF) AGL 가 스 요 금 청구서 설명 - Reading residential gas bills (PDF) , opens in a new window
- 에 너 지 와 비 용 을 절약하는 방법 - Saving energy and money (PDF) 에 너 지 와 비 용 을 절약하는 방법 - Saving energy and money (PDF) , opens in a new window
- 요금 청구서 납부 방법 선택하기 - Choose the way you pay (PDF) Choose the way you pay - 요금 청구서 납부 방법 선택하기 (PDF) , opens in a new window
- 澳大利亞財務困難」計劃 - Staying Connected - NSW, QLD, SA, WA (PDF) 澳大利亞財務困難」計劃 - Staying Connected - NSW, QLD, SA, WA (PDF) , opens in a new window
- 維多利亞州財務困難」計劃 - Payment Support Victoria (PDF) 維多利亞州財務困難」計劃 - Payment Support Victoria (PDF) , opens in a new window
- 能源與優惠 - Concessions and government support (PDF) 能源與優惠 - Concessions and government support (PDF) , opens in a new window
- 賬單平滑 - Making bills easier with Bill Smoothing (PDF) 賬單平滑 - Making bills easier with Bill Smoothing (PDF) , opens in a new window
- 您的 AGL 電 費單解釋 - Reading residential electricity bills (PDF) 您的 AGL 電 費單解釋 - Reading residential electricity bills (PDF) , opens in a new window
- 您的 AGL 煤氣單解釋 - Reading residential gas bills (PDF) 您的 AGL 煤氣單解釋 - Reading residential gas bills (PDF) , opens in a new window
- 如何節省能 源和省錢 - Saving energy and money (PDF) 如何節省能 源和省錢 - Saving energy and money (PDF) , opens in a new window
- 居家节能小贴士 - Tips to reduce your energy use at home (PDF) 居家节能小贴士 - Tips to reduce your energy use at home (PDF) , opens in a new window
- 选择支付账单的方式 - Choose the way you pay (PDF) 选择支付账单的方式 - Choose the way you pay (PDF) , opens in a new window
- Chương trình Hỗ trợ Khách hàng Khó khăn vềTài chính của Úc - Staying Connected - NSW, QLD, SA, WA (PDF) Chương trình Hỗ trợ Khách hàng Khó khăn vềTài chính của Úc - Staying Connected - NSW, QLD, SA, WA (PDF) , opens in a new window
- Chương trình Hỗ trợ Khách hàng Khó khănvề Tài chính của tiểu bang - Payment Support Victoria (PDF) Chương trình Hỗ trợ Khách hàng Khó khănvề Tài chính của tiểu bang - Payment Support Victoria (PDF) , opens in a new window
- Năng lượng và Chính sách giảm giá - Concessions and government support (PDF) Năng lượng và Chính sách giảm giá - Concessions and government support (PDF) , opens in a new window
- Chia nhỏ hóa đơn - Making bills easier with Bill Smoothing (PDF) Chia nhỏ hóa đơn - Making bills easier with Bill Smoothing (PDF) , opens in a new window
- Giải thích hóa đơn điện AGLcủa bạn - Reading residential electricity bills (PDF) Giải thích hóa đơn điện AGLcủa bạn - Reading residential electricity bills (PDF) , opens in a new window
- Giải thích hóa đơn tiền gas AGL của bạn - Reading residential gas bills (PDF) Giải thích hóa đơn tiền gas AGL của bạn - Reading residential gas bills (PDF) , opens in a new window
- Cách để tiết kiệm năng lượng và tiền - Saving energy and money (PDF) Cách để tiết kiệm năng lượng và tiền - Saving energy and money (PDF) , opens in a new window
- NHỮNG LỜI KHUYÊN ĐẾ GIẢM VIỆC SỬ DỤNG NĂNG LƯỢNG TRONG NHÀ - Tips to reduce your energy use at home (PDF) NHỮNG LỜI KHUYÊN ĐẾ GIẢM VIỆC SỬ DỤNG NĂNG LƯỢNG TRONG NHÀ - Tips to reduce your energy use at home (PDF) , opens in a new window
- Chọn cách bạn thanh toán hóa đơn - Choose the way you pay (PDF) Choose the way you pay - Chọn cách bạn thanh toán hóa đơn (PDF) , opens in a new window
First Nations guides for energy bills
Check out our Yarning Energy Guides to understand and manage energy bills.
- Tips for managing your energy bills (PDF) Jump to: Tips for managing your energy bills (PDF) , opens in a new window
- Common terms and what they mean (PDF) Jump to: Common terms and what they mean (PDF) , opens in a new window
- Tips and tricks to save on your energy bill (PDF) Jump to: Tips and tricks to save on your energy bill (PDF) , opens in a new window